We have compiled
some of the most frequently
asked questions below.
Which payment methods can I use?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Trade customers can also request invoicing on account (subject to approval).
Is your website secure?
Absolutely. KlampStore.com uses industry-standard SSL encryption to keep your data safe and secure at every step.
What is your returns policy?
We offer a 30-day no-quibble returns policy. If you're not satisfied, you can return unused items in their original packaging for a full refund.
How do I return an item?
Simply email us at returns@klampstore.com with your order number and reason for return. We’ll guide you through the process.
How long does it take to process a refund?
Refunds are usually processed within 5-10 working days of receiving the returned goods.
Do you offer trade discounts?
Yes, we offer exclusive pricing for trade professionals. You can apply via email: sales@klampstore.com to access bulk discounts and priority service.
Where do you ship to?
We currently ship to UK mainland addresses only. Unfortunately, we do not deliver to Northern Ireland, the Highlands, offshore islands, or international destinations at this time.
